Meet Our Team

/Meet Our Team
Meet Our Team 2017-07-04T16:09:49+00:00

“We are passionate about our jobs. At all times our team will listen to you and take into consideration everything that is important to you. Our aim is to keep you happy, safe and comfortable.”

Geri Walker – Training Consultant, Riccall Care

Great people doing good jobs…

We pride ourselves on our experienced management team and dedicated carers, all working hard to deliver the highly competent, trustworthy and reliable service you deserve.

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Working Directors and owners Gill and Tony Conroy are responsible for planning and finance within our care agency and have brought together a highly experienced team. Independent and family run, three generations of the family have/are working in the business.

Learn more about the history of our family business…

Free home care advice

Some of Riccall Care team ready with their mugs!

Some of Riccall Care team at our HQ in Escrick near York.

Home care York and Selby with Riccall Care

Caring home care across York and Selby.

Meet the Award-winning Riccall Care Management Team

Working closely with Gill and Tony, Co-director Mike Richards is responsible for business development and our technology and system operations.  Overseeing the day to day running of the organisation our Registered Manager, Hayley Norris ensures that we adhere to national standards.

Our Customer Service team and Care Co-ordinators allocate all the visits on a weekly basis and are led by Section Manager Lucy Lawton. Their main aim is to ensure that the care rota operates smoothly for clients and care workers.

Making sure you have a complete and up-to-date support plan in place our New Customer, Review and Assessment team is led by Sue Crundwell, who is always available to address any issues or worries. Initial meetings and assessments are carried out by our qualified Occupational Therapists.

Our training team have over 20 years’ experience in the care sector and works out of our dedicated Training Suite. Our thorough induction course for all new Riccall Carers also includes the new Care Certificate. We also provide a full training programme covering all mandatory training requirements, as well as  care courses for continual professional development. Meet the Riccall Care Trainers…

For operational management improvement we operate an ‘8+’ Continual Improvement Programme. This proactive programme helps us ensure we have the very best working practices across our Home Care services.

Our Accounts and Administration team is headed up by Peter Fairs, facilitating easy payments via debit card or secure online payment system.

Recent accolades and awards include…

Health Education England - NHS logoYorkshire and Humber Region
Certificate for Quality Assurance in Clinical Skills and Simulation training 2016.

Riccall Care - The Press Business Awards 2016 winners

Skills for Care Accolade finalists 2015/16

Red Ribbon Awards_Winner Banner[3]

Family Business of Year Finalists 2015

GB Care Awards

If you would like to speak to any of our management team, please contact us.  

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Free emergency and short-term help with pets.

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Personal Care

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Funding Care

All the useful stuff you need to know and who you need to talk to…

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Smart Technology

Learn how we work to keep you and our carers safe.

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